Get in touch

Quote, tour, partnership, question — we reply fast.

Bilingual support from Montreal. No phone trees, no ticket queues — a real operator reads your message.

NEW

New to PrepKingz?

Get a custom quote

Tell us your volume, channels, product category, and pain points. We review and reply within 4 business hours with transparent pricing tied to your workflow.

Get a quote Book a 15-min call

OPS

Existing client?

Operations support

Shipment updates, prep requests, inventory questions, and account issues. Operational requests are typically acknowledged within 30 minutes during business hours.

prep@prepkingz.ca (438) 764-1327

GEN

General inquiry

Partnerships, press, careers

Media, partnership, or career inquiries. We read every message — flag URGENT in the subject for Amazon account health or customs holds.

prep@prepkingz.ca (438) 764-1327

Our location

PrepKingz HQ — Montreal logistics district

PrepKingz HQ

111 Chabanel West, Suite 629, Montreal, QC H2N 1C9

(438) 764-1327

prep@prepkingz.ca

A-15

Direct highway access to Autoroute 15 for LTL/FTL routing across Quebec and Ontario

QC/NY

~60 min to the US border — built-in cross-border lane for Amazon.com and WFS US

YUL

Minutes from YUL Cargo for air freight and international inbound shipments

Hours

When we're available.

Operations run Monday through Friday. Email is monitored after hours for urgent issues.

Day	Hours	Notes
Monday	9:00 AM – 5:00 PM ET	Full operations
Tuesday	9:00 AM – 5:00 PM ET	Full operations
Wednesday	9:00 AM – 5:00 PM ET	Full operations
Thursday	9:00 AM – 5:00 PM ET	Full operations
Friday	9:00 AM – 5:00 PM ET	Full operations · warehouse tours 10 AM–4 PM
Saturday	Closed	Email monitored for urgent issues
Sunday	Closed	Email monitored for urgent issues

Contact FAQ

Common questions about reaching us.

How fast do you reply to new quote requests?+

Within 4 business hours, Monday to Friday. A PrepKingz specialist — not a bot — reviews your details and sends transparent pricing tied to your actual workflow.

Can I visit the warehouse before signing up?+

Absolutely. Tours by appointment Monday to Friday, 10 AM–4 PM ET. Email prep@prepkingz.ca with your preferred date. Many clients visit before committing.

Do you support French?+

Yes. Our team is fully bilingual EN/FR. You can communicate in either language for emails, contracts, invoices, and operations.

What if I have an urgent issue after hours?+

Email prep@prepkingz.ca and put URGENT in the subject line — Amazon account suspensions, late shipments, customs holds. We triage urgent issues even on weekends.

Do you work with sellers outside Quebec?+

Yes. Most clients are in Ontario, Quebec, BC, and Alberta — plus US sellers using us as a cross-border hub. Distance doesn't matter; getting inventory to Montreal does.

Can my overseas supplier ship directly to you?+

Yes. Parcel, pallet, or container — all formats accepted. We provide receiving instructions and ASN requirements for overseas senders.

What's the best channel for operational requests?+

Email prep@prepkingz.ca or use the client portal for shipment requests. Existing clients are typically acknowledged within 30 minutes during business hours.

Do you offer phone support?+

Yes — (438) 764-1327, Monday to Friday 9 AM–5 PM ET. For detailed quotes and prep instructions, email gives us the paper trail both sides need.

Explore our services

Amazon FBA Prep

Shopify DTC

Amazon FBM

Cross-Border CA/US

Ready to talk?

Get a tailored quote in about 60 seconds — or book a 15-minute call with a PrepKingz specialist.

Get my quote